Storage and network incident on BI1

Incident Report for Gandi.net

Resolved

This incident has been resolved.

Posted Feb 21, 2021 - 21:42 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 21, 2021 - 15:23 UTC

Monitoring

Situation is stable, services are back online.

Posted Feb 21, 2021 - 15:23 UTC

Update

network is back, we are working to bring back services online

Posted Feb 21, 2021 - 12:18 UTC

Update

Line card replacement is not effective. We are switching to a new full equipment.

Posted Feb 21, 2021 - 10:03 UTC

Update

Engineer is on site.
We are proceeding to card test.

Posted Feb 21, 2021 - 09:01 UTC

Update

A card in a network equipment seems to be faulty.
Despite network equipment reload, card remains faulty.
An engineer is going on site.

Posted Feb 21, 2021 - 06:49 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 21, 2021 - 03:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 21, 2021 - 00:50 UTC

Investigating

We are currently investigating this issue.

Posted Feb 21, 2021 - 00:26 UTC

This incident affected: Hosting (Simple Hosting LU-BI1, Cloud LU-BI1) and Network.