Network incident on associated services on IaaS/PaaS at FR-SD6

Incident Report for Gandi.net

Resolved

The behavior hasn’t been seen again, we can close this incident.

Posted Jul 16, 2020 - 16:07 UTC

Monitoring

FR-SD3 is fixed as well, we are still closely monitoring the impacted routers.

Posted Jul 16, 2020 - 13:06 UTC

Identified

The issue has been identified, FR-SD6 is fixed, we are doing FR-SD3 now.

Posted Jul 16, 2020 - 13:00 UTC

Update

We are continuing to investigate this issue.

Posted Jul 16, 2020 - 12:46 UTC

Investigating

Our router currently have some weird behavior, causing trouble on services associated to IaaS/PasS (webacc, smtp, etc.)

We are investigating, we will keep this status updated as we find fixes.

Posted Jul 16, 2020 - 12:43 UTC

This incident affected: Hosting (Simple Hosting FR-SD3, Simple Hosting FR-SD6, Cloud FR-SD3, Cloud FR-SD6).