partial outage on public website portal

Incident Report for Gandi.net

Resolved

This incident has been resolved.

Posted Oct 08, 2025 - 15:06 UTC

We are continuing to monitor for any further issues.

Posted Oct 08, 2025 - 14:58 UTC

We are continuing to resolve the issues, services are getting back to normal progressively

Posted Oct 08, 2025 - 13:46 UTC

We are continuing to work on a fix for this issue.

Posted Oct 08, 2025 - 12:58 UTC

We are continuing to work on a fix for this issue.

Posted Oct 08, 2025 - 12:40 UTC

updating incident criticality

Posted Oct 08, 2025 - 12:34 UTC

We identified the root which is related to a Human error,

Posted Oct 08, 2025 - 12:22 UTC

the impact is larger then initially assessed we updated the affected services

Posted Oct 08, 2025 - 12:20 UTC

We are continuing to investigate this issue.

Posted Oct 08, 2025 - 12:20 UTC

We are currently investigating this issue.

Posted Oct 08, 2025 - 12:16 UTC

This incident affected: Portal (www.gandi.net, Billing / payments, admin.gandi.net, shop.gandi.net).