We are continuing to monitor for any further issues.
Posted Mar 11, 2025 - 14:26 UTC
Update
All impacted customer have recovered their access and their mailboxes. We still continue to monitor and make sure that all email that have been queued are delivered.
Posted Mar 11, 2025 - 08:39 UTC
Update
We are continuing to monitor for any further issues.
Posted Mar 10, 2025 - 10:12 UTC
Update
We are still working on resolving all the issues, all pending emails will be delivered soon. There is some delay in the delivery due to the large number of emails.
Posted Mar 10, 2025 - 09:17 UTC
Monitoring
Services are back to normal to the majority of customers we continue to work so there is no impact for any customers.
Posted Mar 09, 2025 - 16:09 UTC
Update
We have more visibility about the issues and implication. We have increased the impacted services accordingly.
Posted Mar 09, 2025 - 09:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 09, 2025 - 08:09 UTC
Update
We have identified the issue and we continue working on resolution.
Posted Mar 09, 2025 - 06:20 UTC
Identified
We identified an issue on a specific filer on production that affects multiple API and micro services on the platform.
Posted Mar 09, 2025 - 01:39 UTC
Investigating
We are currently investigating this issue.
Posted Mar 09, 2025 - 01:20 UTC
This incident affected: Email (SMTP in, SMTP out, Roundcube webmail, Sogo webmail, Access (IMAP/POP3), Forwarding), Domain name registration, APIs (PUBLIC API v5), and Portal (admin.gandi.net, shop.gandi.net).